Public offer for the provision of services

1. Service provider and formation of the contract

Service provider: Самозанятый (плательщик налога на профессиональный доход) Зубович Евгений Михайлович, Tax ID 381112632312. Business and contact details appear under Business & contact details. Self-employment refers to the special Professional Income Tax regime, not a separate legal entity. Website: https://3d-dacha.ru.

This document offers a paid services contract under Articles 435, 437 and 438 of the Civil Code of the Russian Federation. Payment for the selected plan, after reading and confirming agreement to these terms, constitutes acceptance. Registration and browsing alone do not create an obligation to pay. The user must have the necessary legal capacity or act with appropriate consent from a legal representative.

Before paying, the user sees the plan's contents and price, credit charging rules and refund policy. The provider records the offer version accepted with the order. Changes apply to new orders and do not worsen the terms of a paid package without the customer's consent.

2. What the customer receives

A garden photo generation provides three garden design options with three images and explanations. When an uploaded plan or aerial image is recognised, the result may be one design from three angles. A planner generation provides one unified garden design with three style treatments of the same layout (Scandinavian, modern and techno), explanations and an editable conceptual layout. Previously created projects may contain three views of one style. A photo does not promise a precise plan or measured dimensions. Results are saved in the account; the final report with descriptions and images is available as a PDF.

The user uploads a photo or prepares a plan, describes their wishes and selects a style. The service uses software and an external AI provider. Local 2D/3D editing without generation is free. If preliminary AI photo analysis is enabled, it is an additional free overview, not the result of paid generation; payment can proceed without it if it is unavailable.

For garden designs, work plans, implementation plans, budget calculations and estimates are not part of the current service and are not offered as selectable extras. For interiors, a step-by-step action plan and estimated materials and items budget are included as stated under Interior design from a photo. Extra materials in earlier projects do not change the contents of a new order.

Images, plans and explanations are concepts for discussion, not construction documentation, regulatory assessments, engineering calculations or contractor quotations. Measurements and professional checks are required before implementation. These limitations do not release the provider from supplying the agreed service in full.

3. Plans, credits and payment

Garden design: one generation with three images costs RUB 249; a package of three generations with nine images costs RUB 599. Interior design: one room generation with three distinct options, a step-by-step action plan, an estimated materials and items budget and a PDF report costs RUB 249. Labour and purchases of materials, furniture or other items are excluded. Price and quantity are fixed when the order is created; earlier paid orders retain their terms. The stated total includes applicable taxes, with no additional service fee. A package of three interior generations with nine images costs RUB 599.

A credit is an internal unit recording a paid service: one credit entitles the customer to one garden or interior generation from the shared account balance. Credits are not electronic money, a loan or a standalone product. Packages are prepaid services. There is no subscription or automatic recurring charge; paid unused credits have a one-calendar-year usage period.

Payment is processed through Robokassa using a method available on its checkout page. Credit purchases remain unavailable until payment acceptance is activated. Credits are added only after confirmation from the payment service; returning to this site does not itself confirm payment. The provider uses the Professional Income Tax regime and issues a receipt through My Tax or an authorised partner under Article 14 of Federal Law No. 422-FZ. The receipt is delivered electronically to the customer's contact or through an available link. A bank transfer confirmation does not replace that tax receipt. For refunds, the provider corrects the transaction in My Tax. This site never requests card details or banking codes.

The one-year usage period begins on the payment date of the relevant order. Expiry does not mean the service was supplied or remove the right to a refund of unused prepayment. Refunds follow the Refunds & cancellations section. This annual period applies only to orders paid after accepting this offer version; earlier packages keep the terms accepted at purchase.

4. When the service is considered delivered

4.1. The scope is determined by the selected workflow, source materials, wishes and options recorded when generation starts. The service is the automated preparation of garden or single-room interior design concepts. Unless expressly included in the tariff description, one generation does not include a designer’s manual work, unlimited revisions, extra viewpoints or repeat generations with a changed brief. This does not limit the provider’s duty to remedy defects as required by law and this offer.

4.2. One generation is delivered when the complete set has been created, saved and made available in the customer’s account: three viewable images with descriptions and, for the plan workflow, an editable conceptual layout. For interiors, the complete set also includes descriptions of three different furniture arrangements, a step-by-step action plan, an indicative materials and furnishings budget, and a PDF report in the account. The contents depend on the selected service and are described in section 2 and “Interior design from a photo”. No separate acceptance certificate, download or actual viewing is required. The result must actually be accessible; an internal success log without delivery does not establish performance.

4.3. The provider does not guarantee subjective aesthetic satisfaction, a previously imagined image, an exact match to advertising examples or another service’s output, exclusivity, or identical results on repeated runs. Details, lighting, season and composition may vary within the agreed brief. A change in taste or a wish for another version alone is not a defect in a properly delivered service and does not entitle the customer to a free generation. Non-compliance with agreed terms, the service’s purpose or mandatory requirements is nevertheless examined as a possible defect, not dismissed as an AI characteristic.

4.4. The accuracy of the source photo, visible objects, supplied dimensions and completeness of the brief affect the result. A photo cannot guarantee reconstruction of hidden objects, real-world measurements, exact reproduction of every item or metrically accurate perspective. Commitments to preserve objects and dimensions in an editable plan depend on the planner’s available features and agreed parameters. Later changes to source data and additional wishes outside the original brief form a new request; correction of the provider’s defects is not such a change.

4.5. Results are for preliminary planning and discussing ideas. The provider does not undertake construction, project approval, contractor selection, verification of market prices, engineering safety or a specific economic outcome. Implementation decisions require measurements and specialist review. Liability for use follows the law and causation; this clause does not exclude liability for the provider’s own breach. Interior budgets use available verified prices from the Moscow Lemana PRO catalogue and state the price date; check prices, availability and suitability before buying. Labour costs are not calculated. Unknown dimensions, quantities and unverified prices are marked as requiring clarification; a partial estimate is not the total renovation cost.

4.6. One credit is reserved at launch and finally deducted only after delivery of the full set under clause 4.2. AI provider costs and sending a request alone do not constitute delivery. If the set is incomplete or a selected component is missing, the credit is restored without final deduction. Technical errors are normally refunded when recorded; after a crash, a stuck reservation is restored on the next account visit once 15 minutes have elapsed since launch. Contact support if restoration has not occurred.

4.7. Processing is intended to take up to 10 minutes after execution starts; queue time is separate. If the server deadline passes without a complete result, the credit is returned. Closing the page, losing the customer’s connection or choosing “Minimise waiting” does not stop an accepted server task. If the result is provided in the account, these events alone do not mean non-delivery. To cancel a service not yet delivered, contact the provider; rights relating to missed deadlines remain unaffected.

4.8. The request, options, processing time and delivered result are recorded and may be considered alongside other evidence when reviewing a complaint. These records have no predetermined exclusive evidential force. Providing the generation ID and a specific description of the issue is recommended. Delivery and credit deduction do not waive statutory quality claims; no immediate complaint does not mean unconditional acceptance. A new paid generation is not a prerequisite for reviewing a complaint. Cancellation and refunds are governed by the relevant offer section.

5. Materials and use of results

The customer provides only materials they are entitled to use and accurate dimensions where a plan is needed. Do not upload faces, documents, vehicle registration numbers, exact addresses or other third-party personal data. A garden or room image without these details is sufficient.

The provider uses materials solely to fulfil the order, store results and meet legal requirements. Consent does not include using photos or results in advertising or public galleries, or selling materials to third parties.

The customer may download, print and use results for personal garden or interior planning and discussions with contractors. The provider does not promise exclusive AI results or automatic exclusive copyright; statutory rights in the customer’s original materials remain unaffected.

Users must be entitled to use uploaded garden or room photos, plans and other materials, and must remove or obscure faces, documents, address plates, vehicle plates and their own or others’ personal data before submission. Users are responsible for a lawful basis for transmitting their information and for consequences of third-party rights violations caused by their fault. The provider is not responsible for content submitted contrary to this prohibition without notice insofar as the consequences were caused by the user. This does not remove the provider’s duties to protect, stop processing and delete personal data actually received following detection or a lawful request.

6. Cancellation, liability and enquiries

The customer may cancel undelivered services and make claims for defects or missed deadlines. The procedure, time limits and refund calculation are in “Refunds and cancellation”, which forms part of this offer. Automatic credit restoration does not replace a monetary refund where the customer is entitled to and requests one.

The parties are liable under Russian law. An external provider’s failure alone does not release the service provider from liability. The Russian Civil Code and other mandatory rules apply. Applicability of Russian Law No. 2300-1 depends on the provider’s actual status and the relationship; professional income tax status alone does not mean registration as an individual entrepreneur. Quality, cancellation and refund guarantees in this offer apply as contractual obligations regardless of that issue. Applicable mandatory customer rights are not restricted by the contract.

Enquiries: e.zubovich@yandex.ru. Support requests are processed within 7 days.

An out-of-court enquiry helps resolve issues but is not an additional mandatory barrier to seeking judicial protection unless such a procedure is required by law.

7. Parties’ duties and confidentiality

The provider grants access to paid features and results in the account, delivers the agreed service and handles enquiries. AI, hosting and payment providers may assist with fulfilment. This does not change the contracting party: the provider, rather than its subcontractor, remains responsible for its obligations to the customer.

The customer supplies accurate source information and a working email for payment documents and replies, and checks the tariff and parameters before payment and launch. The customer keeps sign-in codes and access to their email confidential and reports unauthorised access. Inaccurate information or access rule violations do not automatically release the provider from liability; circumstances, causation and applicable law are considered.

The provider protects non-public order materials and personal data under Russian law, including Federal Laws No. 152-FZ and No. 149-FZ. Access is limited to what is necessary for fulfilment, support and legal duties. Recipients, purposes and processing terms are disclosed in the privacy policy. Lawful disclosure to competent authorities and information lawfully made public do not breach confidentiality. This clause does not constitute consent to advertising or publication of photos.

8. Cashless payment via Robokassa

Payments are made cashlessly in Russian rubles via the methods available on Robokassa’s payment page. The final amount is shown before confirmation. Robokassa processes payment and is not the design service provider. Questions about results, credits and refunds may be addressed directly to the provider.

Credits are added after the server payment confirmation, amount and order number have been verified. If money was debited but the balance has not changed, give the provider the order number, payment date and amount. No repeat payment is required to investigate. Confirmed duplicate payments for one order are refunded. Never disclose bank passwords, PIN, CVV/CVC or bank verification codes to the provider.

9. Force majeure

Exemption from liability for force majeure is allowed only on statutory grounds: extraordinary circumstances that are unavoidable under the conditions and prevent performance of a specific obligation. The party relying on them must substantiate their existence and effect on performance and notify the other party without undue delay once communication is possible.

Ordinary site errors, AI provider failures or breaches, and the provider’s lack of funds do not by themselves constitute force majeure. Such events do not turn an undelivered result into a delivered service. The right to cancel undelivered services and recover unused prepayment remains under “Refunds and cancellation”; no 60-working-day waiting period is required.

10. Duration and final provisions

This offer applies from publication until replacement or withdrawal. A paid order’s contract continues until the parties’ obligations, including applicable refunds, have been fulfilled. Replacement or withdrawal does not end obligations for paid orders or change their terms without proper agreement with the customer. Visiting the site after a text update does not constitute agreement to change an existing contract.

Russian Federation law governs the parties’ relationship. The contract text and support are provided in Russian. Enquiries use the provider’s contacts in this offer and the provider details section. An invalid clause does not invalidate the remaining terms if the contract can operate without it. Failure to exercise a right immediately is not a waiver.

Refunds & cancellations

A credit is deducted for a complete delivered result. Unused prepayment and quality claims are considered separately from automatic credit restoration.

1. Cancelling a generation

Before launch, the brief can be changed without deduction. “Minimise waiting” only closes the browser waiting view: an accepted request continues on the server. To cancel an undelivered service, email the provider with the request ID. If the result is already delivered, quality claims remain possible. Technical failures or incomplete sets automatically restore the credit.

For incomplete generations, including errors or incomplete sets, the provider does not retain AI provider costs. A restored credit can be reused or the corresponding unused prepayment refunded on request. A new generation does not start automatically.

2. Refunding unused packages

Customers may cancel undelivered services at any time. The law permits proven actual expenses to be taken into account in applicable cases; under these terms, the provider does not retain such expenses for unfinished or unused generations. There is no cancellation penalty or service refund fee.

For an unused single generation, the amount actually paid is refunded: currently RUB 249 for a new interior order and RUB 249 for a garden order; older purchases use their order amount. For a three-generation RUB 599 package, the refund equals the actual package price multiplied by unused generations and divided by the original quantity. Round the final result to kopecks, not the unit price beforehand. After one delivered generation, two unused generations are refunded at RUB 399.33; after two, the remaining one at RUB 199.67. An entirely unused package is refunded at RUB 599. Older packages use the price and quantity in their order. Used generations are not retrospectively repriced at the current single rate.

Multiple purchases are consumed in payment order, oldest first, using orders and deduction records. The unused value is calculated from the relevant packages without increasing the cost of delivered services. The corresponding credits are cancelled on a monetary refund to prevent reuse of the same prepayment. The provider processes this through an enquiry; it is not an automatic one-click account action.

3. Defects and missed deadlines

Report missing results, files that do not open, fewer than three images, missing action plans, budgets or PDF reports required for the selected service, or a service that differs from the agreed description. Rights to remedy, price reduction, cancellation, refunds and other statutory claims follow articles 28–31 of the Russian Consumer Protection Act and applicable Civil Code provisions.

Receiving an AI image and credit deduction do not constitute unconditional acceptance of quality. Complaints are not rejected merely because results are AI-generated or digital. Assessment considers the brief, available features and the stated conceptual nature of the service; statutory consumer rights are not replaced solely by bonuses or credits.

4. Making a request and refund timing

Enquiries: e.zubovich@yandex.ru. Support requests are processed within 7 days.

Provide your login, order number or date, amount, generation ID if available, the issue and your request, such as cancellation of the remaining package and a monetary refund. Attach payment evidence or a screenshot if available. Lack of a receipt alone is not grounds for refusal; payment can be identified through other information. Do not send passwords, CVV/CVC, PIN or bank verification codes.

Refunds under these rules are made within 10 calendar days of the corresponding request; this contractual deadline also applies to unused prepayment. A different mandatory statutory deadline takes precedence. The provider does not add a one-month review period that delays repayment.

Refunds normally go to the payer through the original payment method. If technically impossible, a secure alternative is agreed with the payer. Bank processing does not remove the provider’s applicable obligations or duty to provide status updates.

Uploaded photo checks

Все загружаемые фотографии направляются на автоматическую проверку наличия признаков персональных данных до передачи изображения внешнему ИИ-провайдеру. Проверка выполняется локально на сервере «3D-Дача», без передачи фотографии внешним сервисам для проведения самой проверки. Её цель — выявление лиц людей, автомобильных номеров и явно распознаваемых контактных данных (email и телефонов). Идентификация личности не проводится; распознанные строки контактов и номеров отдельно не сохраняются и не записываются в журналы проверки.

When these signs are confirmed, the photo is rejected and not sent to AI. Generation is not delivered for that material; the user must supply another garden or room image without these elements. Rejected photos are removed from the processing task and its draft. No final credit deduction occurs; any reservation is returned. Rejection alone is not service delivery and does not remove rights to recover unused prepayment under the offer and law.

Автоматическая проверка имеет ограничения и не гарантирует выявления всех персональных данных. Обычные надписи и водяные знаки сами по себе не служат основанием для отказа. Сомнительный результат либо техническая недоступность проверки не блокируют продолжение генерации и не означают подтверждения отсутствия персональных данных. Пользователь должен самостоятельно проверить материалы перед загрузкой и не включать в них персональные данные; обязанности оператора по защите фактически полученных данных при этом сохраняются.

Interior design from a photo

When available, users may order a single-room design from a photo for RUB 249. Results include three different interiors for the same room with furniture arrangements, images and descriptions, a step-by-step action plan and an indicative materials and furnishings budget from the Moscow Lemana PRO catalogue. Labour costs are excluded. Unknown quantities and unverified prices require clarification. The PDF report is saved in the account and emailed. Users choose room type, style and change level, and specify items to keep.

Paid generations use a shared account balance and can be used for a room or garden regardless of where they were purchased. Interior design uses the existing sign-in, payment and account features and the same rules for technical errors and refunds. Apartment layout analysis and apartment editing are not part of the current product.

The photo guides room geometry, windows, doors and camera position. Results are visual concepts, not measured drawings or construction projects. Check dimensions and technical feasibility before implementation.